Legal

Refund & Guarantee Policy

We sell a measured outcome, not access to content. This page states exactly when your money comes back, how the claim is verified, and how long it takes to land — in plain terms, with no conditions buried in a paragraph.

In effect from: 12 September 2026

1.The Tracked Recovery Guarantee

Programs sold with the Tracked Recovery Guarantee carry one promise: activate the system in the first thirty days, and if the platform has not recorded recovered revenue at least equal to your program fee within ninety days of purchase, we refund the program fee in full.

Activation means three things, all of them buttons inside the platform, all logged automatically:

import your patient list;
run opportunity detection on it;
launch two campaigns from the opportunities it finds.
That is the entire condition. There is no attendance requirement, no coaching call to sit through and no form to argue over — the platform’s own records decide, which is why we can offer this at all.

A claim is accepted only where every opportunity the platform detected has an outcome recorded against it — recovered, dismissed, or no reply. Opportunities left without an outcome count as if they were never worked. The reason is direct: the guarantee is measured by what your dashboard records, and an opportunity with no outcome may well have been recovered and never logged. Your guarantee page shows how many are still outstanding at all times, so nothing about this is a surprise at claim time.

2.How to claim

Write to us from the email address used at purchase, any time between day 90 and day 120 after purchase.
Say only that you are claiming the guarantee. You do not need to attach evidence — we read it from your platform records.
We verify activation and recovered revenue from those records and answer in writing within five business days.
Approved refunds are returned to the original payment method through our checkout provider. Banks typically take a further five to ten business days to show the credit.

3.What the guarantee does not cover

Accounts that did not complete all three activation steps within the first thirty days. This is measured, not judged — you can see your own activation status inside the platform at any time.
Imports of test data, sample data or an unrepresentative fraction of your patient base instead of a real patient list.
Claims made after day 120.
Accounts terminated for breach of the Terms of Service, credential sharing or redistribution of program material.

4.Platform subscriptions

A first annual platform subscription may be refunded in full if you ask within seven days of the start of the term and have not imported a patient list or launched a campaign. This is a genuine cooling-off period, not a technicality.

After that period, an annual term already paid for is not refundable, but it is always cancellable: cancel before the renewal date and you are not charged again, while keeping access to the end of the term you paid for.

If we materially reduce a capability you are paying for during a paid term, you may cancel and receive a pro-rata refund of the unused part of that term, as stated in the Terms of Service.

5.Programs and digital products outside the guarantee

Programs give complete, immediate access to their material on purchase. Outside the Tracked Recovery Guarantee, fees for digital programs are not refundable — which is precisely why the guarantee exists and why it is measured by software rather than by opinion.

Order bumps, upsells and add-ons purchased alongside a program follow the same rule as the program they were bought with.

6.How to cancel

Cancellation is entirely self-service: open your account and cancel the subscription before your renewal date. You receive immediate confirmation of the exact date your access ends — no permission from us, no approval to wait for.

Cancelling stops the next charge. It does not shorten the term you have already paid for, and you keep your exports and your data-download window as described in the Privacy Policy.

7.Currency, fees and timing

Refunds are issued in the currency of the original transaction, for the amount originally charged.

Where your card was issued in another currency, the amount that reaches your account depends on your bank’s exchange rate on the day of the refund and on any cross-border fee it charges. Those differences are set by your bank and are outside our control.

8.Fairness clause

This policy is the complete statement of refund entitlements. We may, at our sole discretion, issue a refund in an individual case its terms do not cover; doing so does not amend this policy, waive any right, or create a precedent binding on us in any other case.

Any such request is made to us in writing. Each case is considered on its own facts, and the decision is given in writing.

Questions about this document

Write to us before you buy, not after. We answer in writing, in Arabic or English, within one business day — no call required.

hello@coredentos.com

Email us

Core Dent OS LLC · Registered in the United Arab Emirates · Founded by Dr. Sana Abdalla